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We asked, you answered! Here's how your feedback is shaping the future at Moorview Care.
- Laura Foster
- Aug 28
- 2 min read
Updated: 7 days ago
So, first and foremost — thank you. Whether you took the time to complete a survey, share your thoughts, or support us in other ways, we’re so grateful to have you on this journey with us.
We were genuinely blown away by the thoughtful, honest, and heartwarming feedback you gave us. Your kind words lifted our spirits, and your suggestions have given us exciting new ways to keep growing and improving.
Now, we’d love to show you what you had to say and how we're taking your feedback forward.
What Our Team Told Us
Job Satisfaction: 8.1 / 10 — higher than last year and above the national benchmark.
Wellbeing: 3.91 / 5 — well ahead of the national average, reflecting positive changes such as the Wellbeing Hub.
Job Security: 4.19 / 5 — showing confidence in Moorview Care’s stability.
Making a Difference: 4.7 / 5 — our highest-ever score.
Team members shared:
“I feel this job has changed my life for the better. I feel appreciated, and I look forward to every shift.
“Moorview Care is an inclusive workplace. I have never been made to feel like I don’t belong.”
We also heard where we can improve particularly around pay communication, rota planning, and career progression. Clearer pay updates, a new rota improvement project and our new Head of Learning & Development Lee will help us address these challenges.
What Families and Advocates Told Us
Families remain highly positive about the quality of care:
Overall satisfaction scores of 9 out of 10
Families report that they feel involved and that concerns are acted upon promptly and respectfully
One parent wrote:
“Proactive support and good communication/feedback.”
What Clients Told Us
Those we support shared their views too, with overwhelmingly positive feedback:
Overall satisfaction scores of 9.2 out of 10.
Most clients agreed:
Their support team listens to their needs and wishes.
They feel supported to make their own choices and decisions.
Their support helps them stay healthy and connected.
One client commented:
“Everything is perfect here all the time because I love you all.”
What Professionals Told Us
External professionals praised Moorview Care for:
Knowledgeable team who respond promptly
Strong collaboration and communication with professionals
The Team, who know clients very well and adapt care accordingly
Creating a safe and supportive environment
One professional commented:
“Moorview Care provide person-centred support with genuine care, clear communication and a strong commitment to wellbeing.”
Across all four surveys, one theme is clear, Moorview Care is a values driven organisation that people trust but we’re not standing still.
Each locality is now developing a specific action plan, shaped by their team’s feedback
Digital Officer joining in September to improve systems
Career development review underway for all teams, including night teams
Rota Improvement Project, focused on creating fairer, more predictable scheduling
Winter Wonderland Ball in January 2026 to celebrate our 25th anniversary with our team
By listening to our team, families, clients, and professional partners, we continue to evolve, ensuring Moorview Care remains a place where people feel supported, valued, and empowered to live fulfilling lives.
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